Contact Centre & Client Services

We offer quality 24 hours-a-day call centre services, the quintessential communication tool for highly efficient organisations. Clients are given a great pathway to communicate effectively with their end customers. Our dedicated customer support team and specialists are well trained to provide B2B, B2G, B2C, inbound, outbound and mixed calls.

Sales: Focuses primarily on closing deals over the phone.
Dispatch: Handling incoming calls from customers requesting dispatch services.
Customer support and after sales: Businesses that sell complex products or plans. Ideal for G2C based questions and support.
Market research: Over-the-phone surveys to learn more about your customer base that can reveal a number of valuable insights
Digital care services: Trained mental health practitioners and child development service providers.

Consistent, timeous and cost-effective service. If your organisation doesn’t have the bandwidth to handle all your inbound and outbound calls, it may be time to Digital Spark step in.

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Personalised Training Experiences

Our trainings are highly customisable and cater to the unique needs of small, medium and large organisations. Our offerings are wide and range from digital based services, skills and regulations to client management, communications and soft skills.

To best accommodate your requirements, trainings can be in person, virtual or through our learning management system. Whether it’s acquiring new skills, sharpening existing ones or learning how to practically incorporate something new into your environment, we have what you need to thrive.

We will work with you to organise information and create training manuals for your organisation:
Current offerings; Data protection; Cyber security (organisational); Client communication and soft skills.

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Data protection and Cyber Security

The Data Protection Act and the Cybersecurity and Cyber Crimes act are the Zambian Governments attempt to safeguard citizens, organisations and the country at large from data abuse and cyber based threats. The world becomes more aware and stringent with data process and cyber safety and it is your responsibility not to be left behind.

By assessing your business and industry needs, we believe in saving you money and maintaining ongoing consumer trust. We offer consultancy services that help you apply the list of rules and practices needed to be DPA and CCCA compliant.

Effect of our work: Inform and up-skill staff; Map out risks and mitigate; Adhere to minimum standas; Enforce rights and responsibilities; Contribute to a data protection and cybersecurity literate Zambia; Empower and protect your organisation and clients.

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Website Design and Digital Content

Digital media services provide a real chance for all types of businesses to compete and drive desired results and substantial return on investment “ROI” in shorter period of time. By executing a customised detailed strategy, creating a professional, optimised and rewarding presence on suitable digital marketing platforms, we believe we can co-create success for your organisation.

Our offerings entail social media, websites, search engine optimisation, web presence graphics, audio, video, graphics, text, articles, advertisements, podcasts, and more.

- Startups & small businesses that want to increase awareness and visibility.
- Local businesses that aim to increase stores or branches traffic from targeted local customers.
- Midsize businesses that seek expansion and increasing their customers base.
- Government entities and enterprises that desire to improve their branding process and to develop long-term relationships with citizens and customers.
- Any type of organisation trying to invade new markets locally and internationally.
- Entrepreneurs who want to increase the scope of their projects and to drive the expected return on their investments.

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Contact Centre & Client Services

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